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Technical Support Management Platform

Complete technical support management, where client issues reach Jadtech directly from their systems via API

Command Centre dashboard

About the app

The Technical Support Management Platform manages support for all of Jadtech’s clients from one place. When a problem appears in a client’s system, it is sent directly through an API to Jadtech’s central site, where it is logged automatically with no phone call or email needed.

A Command Centre shows the live state of operations: overdue and critical items, open issues and bugs, development requests, active clients and what is waiting for testing.

How an issue reaches us

  1. 1 The issue appears An error or request inside the system the client uses every day.
  2. 2 Sent through the API The client system sends the details straight to Jadtech’s central site.
  3. 3 Logged and assigned Classified as an issue, bug, development request or task, then assigned.
  4. 4 Followed until resolved Through testing and delivery, with alerts for overdue and critical items.

Features

Automatic intake via API Issues arrive from client systems with no manual step.
Item types Operational issues, software bugs, development requests and tasks.
Critical and overdue first Items that need immediate follow-up stand out.
Testing follow-up Everything waiting for testing before delivery, in one list.
Weekly indicators Tasks completed, bugs resolved and average resolution time.
Profiles and knowledge base A profile per client, a knowledge base and a workspace per member.